FAQs & Policies

Find everything you need to know about ordering, artwork, shipping, and our limited lifetime promise.

Ordering & Payment

Minimums & Pricing

All standard products require a 144-piece minimum order.
A one-time setup fee of $140 covers a single design/print and is waived on exact reorders.

Payment

We accept ACH transfer or business check.

Production & Lead Times

Standard Orders

Once your digital proof is approved, in-stock products typically ship in 4 weeks.

Custom Colors & Specialty Finishes

For bottles requiring non-standard colors or special coatings, we first provide a color chip for your approval. Final delivery is typically within 90 days of both chip and artwork approval.

Shipping

In the rare event of a carrier delay or lost package, we will work directly with the shipper to resolve the issue or replace the order in line with standard industry practice.

To file a claim, submit a request on our Contact Page
or call 541-761-1045 with your order details and a brief description (photos help). We’ll arrange a replacement at no cost.

Destinations

We ship throughout the U.S. and internationally.

Rates

Calculated shipping is added to your invoice, or we can ship using your own carrier account.

Delivery Inspection

Please inspect all cartons upon delivery and note any visible damage with the carrier.

International Orders

Customers are responsible for all customs duties, tariffs, and import taxes.

Limited Lifetime Promise

To file a claim, submit a request on our Contact page
or call 541-761-1045 with your order details and a brief description (photos help). We’ll arrange a replacement or a refund.

Covered

Craftsmanship flaws in assembly or finish
Material defects in the stainless steel or components
Loss of vacuum insulation

Not Covered

Normal wear and tear, dents, punctures, scratches, or fading/chipped paint
Improper use of the product
Damage from improper cleaning, disassembly, or post-purchase modifications
Mold on silicone seals or gaskets caused by inadequate cleaning or drying
Accidental damage caused by the product owner
Discontinued products

Artwork & Design

File Requirements

Vector: AI or EPS preferred.
Raster: JPEG, PNG, or TIFF at full print size—at least 3300 × 2700 pixels (11 × 9 in at 300 DPI).
Lower resolutions may affect print quality; we may request alternate files if needed.

Color & Printing

We print using CMYK process. Digital displays use RGB, so some color variance is normal.
Pantone matches are produced within the Pantone Coated (C) range; some colors cannot be perfectly matched in CMYK.
A $150 custom sample is available if you’d like to verify color accuracy before full production.

By submitting artwork, you confirm you own the rights or have obtained permission to reproduce all elements.
CARGO Drinkware will not be held responsible for copyright infringement on customer-supplied designs.

Design Assistance

Up to two hours of design time are included in the setup fee—ideal for logo placement, color matching, or simple repeating patterns.
Complex or highly detailed illustration work will be quoted separately.